At a Large Copier Company A Major Hotel Chain Insurance	Soft Drinks Railroad Strip Mine

_{Resources are available with a multitude of industry experience including all "supply chain" modules from Purchasing
and Procurement to Warehousing and Distribution. Manufacturing includes "Job Shop", Continuous Process and
Batch environments.

Here is a brief listing of how our resources have impacted client
companies:

At a Large Copier Company
A Major Hotel Chain
Insurance

Soft Drinks
Railroad
Strip Mine}

A Large Copier Company:

Developed and Installed Sales Managment System - 10 Regional Branches, 350 salespeople. Increased sales by 8% and gross margin by 2%
Developed & Installed Field Service Managment System. Reduced service cost 15% and improved service response time.
Headquarters & Branch Administration Managment System. Consolidated administration functions reducing branch personnel by 150 positions. Increased corporate administrative personnel by 18%
Conducted training sessions in Managment Concepts and Operating System usage for all levels of management and administration. Total savings for client: $15,000,000

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Major Hotel Chain:

Developed management systems and staffing guides for all areas: Rooms Division; Food and Beverage Division; Administration. Average Division payroll savings: Rooms - 15%; F & B - 12%; Administration - 8%
Developed and Installed Revenue Enhancement programs for Outlets and Front Desk. Average results: Increased outlet revenue by 10%; increased average room rate by 5%
Developed and Implemented management training sessions in Management Concepts and System Usage. Trained Client Task force in Project Process Average Savings: 800 Room Hotel - $1,000,000 to 1,250,000 / 1,400 Room Hotel - $1,750,000 to 2,000,000

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Insurance:

Commercial Lines: - Developed and installed Management Control & Staffing Systems based on Volumes, quality and service level requirements for 44 regional branch offices. Property & Causalty Underwriting, Marketing, Premium Audit, Loss Control, & Clerical Staff. Trained all branch Managment people in Management Concepts and System Usage. Payroll savings of $16,000,000 with no loss of quality on service level.
Specialty Risk Company - National Accounts Division. Re-designed work flow for regional and corporate offices to achieve new product and service guidelines. Resulted in newe service levels for national accounts. Renewal rate increased to 90% with additional savings of $1,000,000
Agency and Direct Billing Departments - Increased customer service levels by reducing telephone response time 30% Systems developed and installed to properly staff telephones by day of week and hour of day. Cost and Productivity savings of $2,200,000.
Supply/Distribution Center - Developed and installed manpower and machine scheduling systems resulting in increased productivity, cost savings, and open capacity for outside work. Cost and productivity savings of $900,000.
Personal Lines - Developed and installed Manpower Reduction and Management Control Systems for 11 Regional Service Centers. Cost reduced and service improvment realized. Savings: $5,000,000. Developed and Installed Management Training and Management Control Systems for 3,000 person Telemarketing Division for auto & home owners insurance for AARP members. Improved Customer Service Telephone Profile for 800 Customer Service Reps.

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Soft Drink Distribution:

Techniques used included analysis of customer databases to determine break-even sales and gross margin levels, Re-engineering of Corporate Service policies to Improve margins.
Introduced Sales and Customer service approaches to increase revenues and application of project management techniques to coordinate the timing and development of multi-state programs.
Results Of the two financially troubled soft drink firms: The first was turned to profitability within 6 months of project completion, while the second realized a a 40% reduction in distribution costs.

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Railroad:

Developed, directed and implemented process changes that increased on time departure of trains from 22% to 80% with a reduction of terminal detention time payments.
Designed and implemented daily planning sessions with maintenance of way gangs that resulted in doubling daily production of laying new rail, ballast and tie replacement.
Developed and implemented systems in rail car shops that tripled recovery costs of car maintenance.
Designed and implemented systems in locomotive shops which improved the completion of scheduled maintenance from 45% to 85%.

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Strip Mining:

Management System upgrades and process mapping increased the hauling operation of a state-of-the-art strip mine in Australia.
Increased output produced a $1 million increase in productivity.
Eliminated the need to increase capital expenditure by 18%

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_{Copyright © 1999 Contract Consultants Corporation Telephone 954.763.7273 Fax 954.763.7152 P.O. Box 460022 Fort Lauderdale, FL 33346-0022 Questions or Comments? Send mail to:Bill Cole}

Here is a brief listing of how our resources have impacted client companies:

At a Large Copier Company

A Major Hotel Chain

Insurance

Soft Drinks

Railroad

Strip Mine

A Large Copier Company:

Major Hotel Chain:

Insurance:

Soft Drink Distribution:

Railroad:

Strip Mining: